One-Stop Communications of PA (“OSC,” “we,” “us,” and “our”) respects your privacy. This Privacy Policy explains what information we collect about our customers and website visitors, how we use it, when we share it, and the choices you have. It applies to our internet, voice and other services, to our websites (including onestop.online and our online signup and address check), and to your dealings with our office and technicians.
This Privacy Policy is incorporated into our Terms of Use Agreement (“Service Agreement”). Capitalized terms not defined here have the meanings given in the Service Agreement.
1. Information we collect
Information you give us. When you check an address, sign up, contact us, or open an account, we collect information such as your name, Service address, billing address, telephone number(s), email address (including your Account Email Address), and the services you choose. For businesses, this includes the names and contact details of Authorized Users.
Payment information. When you pay us or set up recurring payments, we collect the payment details needed to process them, such as card or bank account information.
Service and equipment information. We keep records of your plan, the OSC Equipment installed at your premises, where it is installed, the network addresses assigned to your connection, and your installation, repair and support history.
Network and usage information. Like any internet provider, our systems process technical information as your traffic passes over the OSC Network, such as the amount of data used, connection times, the performance of your equipment and connection, and network addresses. As described in our Network Management policy, we may use traffic shaping and deep packet inspection to manage congestion, protect the network from viruses, spam and attacks, and route traffic. We do not use these tools to mine data for targeted marketing or advertising.
Voice service information. If you use our phone service, we keep records needed to provide and bill for it, such as the numbers you call and receive calls from, and the date, time and length of calls. This is Customer Proprietary Network Information (“CPNI”), which Section 6 covers.
Communications with us. We keep records of your calls, emails, messages and visits with our staff so we can follow up and keep your account accurate.
Website information. When you visit our websites, our servers and hosting providers automatically receive basic technical information such as your IP address, browser type, and the pages you visit, which we use to keep the sites secure and working. Our websites may use cookies needed for them to function, such as remembering what you’ve entered in a form. We do not use advertising or cross-site tracking cookies.
2. How we use information
We use the information we collect to:
- Check whether service is available at an address, and set up, provide, maintain, repair and bill for your service.
- Install, monitor, update and support OSC Equipment and the OSC Network.
- Communicate with you about your account, service changes, outages, appointments, and changes to our policies.
- Protect the security and integrity of our network, our customers, and our business, and detect and prevent fraud and abuse.
- Enforce our Service Agreement and Acceptable Use Policy.
- Plan and improve our network and services, including where to build next.
- Tell you about our own services that may interest you. You can opt out of these messages at any time (see Section 9).
- Meet our legal and regulatory obligations, such as tax, accounting, and FCC reporting requirements.
3. What we don’t do
- We don’t sell your personal information to anyone.
- We don’t use what you do online for targeted advertising, and we don’t let others use our network to track you for advertising.
- We don’t look at the content of your communications except as needed to provide, protect and manage the Service as described in this policy and our Network Management policy, or as required by law.
4. When we share information
We share personal information only in these situations:
- Operational Service Providers. We use trusted companies to help us run our business, such as billing and payment processors, customer support and IT tools, mailing services and equipment vendors. They may use your information only to perform services for us and must keep it confidential.
- With your consent or at your direction, for example when you ask us to talk with someone else about your account, or when a business Customer names an Authorized User.
- To comply with the law. We disclose information when required to by law, such as in response to a subpoena, court order, or other lawful process, and to assist law enforcement as the law requires. We may also report information to government agencies as required, such as the locations where we offer broadband service for the FCC’s Broadband Data Collection.
- Copyright notices. When we receive a notice of claimed copyright infringement, we forward it to the affected Customer as described in our Service Agreement. We do not give a Customer’s identity to the copyright holder unless the law requires it, such as under a subpoena.
- To protect people and our network. We may disclose information when we believe in good faith it is necessary to protect the safety of any person, to respond to an emergency, or to protect the rights, property and security of OSC, our Customers, or the OSC Network.
- Business transfers. If OSC is involved in a merger, acquisition, or sale of all or part of its business, customer information may be transferred as part of that transaction, subject to this Privacy Policy.
We may also share information that has been combined or summarized so that it no longer identifies you or your household, such as maps of where our service is available.
5. Security
We use reasonable physical, technical and administrative safeguards to protect the information we hold, and we limit access to employees and Operational Service Providers who need it to do their jobs. We may ask you to confirm your identity before discussing or changing your account. No method of transmission or storage is completely secure, so we can’t guarantee absolute security. You are responsible for keeping your passwords, devices and home network secure, as described in our Service Agreement.
6. Customer Proprietary Network Information (CPNI)
If you subscribe to our phone service, federal law gives you the right, and gives us the duty, to protect the confidentiality of your CPNI: information about the quantity, type, destination, location and amount of your use of our voice services, and related billing information. We use CPNI to provide and bill for your service, to protect our network and Customers from fraud, and as otherwise permitted by law. We will not use, disclose or permit access to your CPNI for other purposes without your approval, except as required by law. Before discussing call details over the phone, we will authenticate you as required by FCC rules. You may ask us at any time to restrict use of your CPNI for marketing, and doing so will not affect your service.
7. How long we keep information
We keep personal information for as long as your account is active and afterwards for as long as reasonably needed to resolve billing questions, meet legal, tax and regulatory requirements, and enforce our agreements. When we no longer need it, we delete it or make it anonymous.
8. Children’s privacy
Our services are for adults. Account holders must be at least 18 years old, and our websites are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our websites.
9. Your choices
- Review and update your information. Contact us to review or correct the information on your account.
- Marketing messages. You can opt out of marketing emails using the unsubscribe link in any marketing email, or by contacting us. We’ll still send you messages about your account and service.
- Questions or concerns. Contact us at any time using the details below.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with its effective date and, for material changes, notify Customers as described in Section 18(h) of our Service Agreement (for example, by email to your Account Email Address). Your continued use of the Service after notice of changes means you accept the updated policy, except where the law requires further steps.
11. Contact us
One-Stop Communications of PA
101 East Market Street, Lewistown, PA 17044
Phone: 717-248-4996
Email: help@oscmail.biz